Peppa Pig Rainbow Birthday Cake

At The Pantry, your satisfaction is our priority. We understand that plans can change and issues may arise with any purchase. Our returns, refunds, and cancellation policy is designed to provide a clear and straightforward process to address these concerns, ensuring a seamless and positive experience for all our customers.

Cancellation Policy

• Advance Notice Required: To cancel your order, please provide at least 24 hours’ notice prior to the scheduled delivery or collection date.
• How to Cancel: You can cancel your order by contacting our customer service team via email at dalston@askthepantry.co.uk or by phone at +44 20 254 5777.
• Last-Minute Cancellations: Cancellations made less than 24 hours before the scheduled time cannot be refunded due to the costs incurred in preparing the order.

Refund Policy

• Eligibility for Refunds: Refunds are processed if an order is canceled within the stipulated time, or if there is an issue with the order such as incorrect or damaged products.
• Processing Refunds: Refunds will be issued to the same credit or debit card used at the time of purchase. Please allow up to 10 business days for the refund to reflect in your account.
• Partial Refunds: In cases where only part of an order is canceled or returned, a partial refund will be issued corresponding to the value of the returned goods.

Returns Policy

• Product Returns on Delivery: If you receive a product that is damaged or not as ordered (e.g., incorrect color, size, or decoration), please contact our customer service immediately upon delivery.
• Return Process: To initiate a return, inform us within 1-2 hours of delivery by calling +44 20 254 5777 or emailing dalston@askthepantry.co.uk. Please provide photographic evidence of the issue.
• Quality Check: All returned cakes must be at least 90% intact and in their original packaging to qualify for a refund or exchange.
• Handling Damaged Products: In the event of a damaged product, retain the product and all packaging for inspection. Subject to verification, we will refund the purchase price and delivery charge, or offer a credit for future purchases, depending on your preference.

General Information

• Contact Information: For any queries regarding returns, refunds, or cancellations, please contact our customer support team available from 11 am to 7 pm at dalston@askthepantry.co.uk or +44 20 254 5777.
• Service Interruptions: Please note that while we strive to deliver on time, occasionally, service interruptions may occur due to factors beyond our control, such as traffic or weather conditions. We appreciate your understanding in such situations.

Ensuring Your Satisfaction

At The Pantry, we are committed to ensuring that every customer is satisfied with their purchase and the service provided. If any aspects of your order did not meet your expectations, please reach out to us. We value your feedback and strive to continuously improve our services.